kb-network    People 17 Apr 2018

Hoover Candy Group appoints new Head of Customer Service Operations for Bolton centre

With experience spanning almost three decades, including leading customer service teams for British Gas, BskyB and Boohoo, Angela Wallace will lead the Hoover Candy Group’s 120-strong workforce at the Bolton contact centre which handles incoming enquiries for the Hoover, Candy and Baumatic brands.

With millions of products out in the market from its major and small domestic appliance divisions, the customer service team handles enquiries for appliances including washing machines, fridge freezers, dishwashers, irons and vacuum cleaners. Reporting to Operations Director, Andy Lane, Angela’s remit covers the customer service, spares, contracts, key accounts and training team.

Speaking of her appointment, Angela Wallace, Head of Customer Service Operations at Hoover Candy Group, said: “The business is passionate about offering great service and caring for its customers, which is a perfect fit for me. I believe that people do business with people, not brands and working with my team in Bolton I am confident we can deliver an exceptional service with a fully-engaged team. My vision is to put my experience and passion into creating an outstanding customer experience through a switched-on workforce that will deliver incredible results for the business and to make Hoover Candy an industry leader in service.”

Andy Lane, Operations Director at Hoover Candy Group, added: “Even though the Group is more than 100 years old, it has never stopped evolving and there’s a lot of innovative and stylish products launching in the coming months, so Angela has joined us at an exciting time. We’re sure that her knowledge, experience and customer service acumen will prove to be invaluable to the team and help it to realise and achieve its full potential.”

Hoover | hoover.co.uk