BSH Home Appliances says it has seen an increase in sales and has restructured its field service team to help ensure it can deliver its award-winning customer service for its Bosch, NEFF, Siemens and Gaggenau brands,
To achieve this five BSH customer service employees have been internally appointed for the role of area service manager. They will work under the two regional service managers who were internally promoted in April 2016; Alan Walls (responsible for the North region) and Andy Kent (responsible for the South region).
Each newly appointed area service manager will oversee a local team of field service engineers. Chris Richardson who was a technical trainer is now area service manager for the Central region and is part of Andy’s team. Also working for Andy is Stuart Chisholm (seen here), who was initially an engineer and is now area service manager for the Surrey Area. Ian Hadlow was a Gaggenau customer service team leader and has now taken on two roles within Andy’s team: area service manager for the North West and West of London and manager of the team of Gaggenau engineers.
Previously an engineer, Ian Bayliss has moved into the position of area service manager for the Chilterns and South Wales region as a member of Andy’s team. Finally, Simon Mell has progressed from engineer to area service manager for the North East as part of Alan’s team.