One of the UK’s leading specialist suppliers of doors, accessories and components to the kitchen and bedroom industry TKC has invested into its infrastructure through the installation of brand new, state-of-the-art customer relations technology, as part of their continued growth plans and commitment to customer service. The new technology means a six-fold increase in telephone line capacity, ‘quick button’ telephone access to key departments and a more flexible service around peak times.
Speaking of the investment, Roy Saunders, CEO at TKC says,
“At TKC, we are committed to providing the highest levels of customer service and recognise the importance of a responsive service at the end of the telephone. Our product range continues to grow and our call rates have naturally increased in tandem with this. We have serious expansion plans going forward, so it was really important to us to have a ‘future-proofed’ and robust customer relations infrastructure in place that can cope now, and is also ready for this growth.”
The investment follows the company’s biggest ever product launch in 2016, the £1million extension of the company’s Denton HQ to incorporate a revamped showroom, trade counter and new office and meeting spaces, the opening of an exclusive new product development area and the continuing expansion of its staff team and its product portfolio.TKC | tkc.co.uk