kb-network    News 08 Jul 2016

PJH adds Live Chat and Kitchen order Pad to their online platform PJH Partners Portral

Adding to both the functionality and ease of use of PJH’s recently launched online platform – PJH Partners Portal – the company has added Live Chat and Kitchen Order Pad to its on-line offering.

Kitchen Order Pad is an innovative feature that makes ordering a complete kitchen fast and simple through the PJH Partners Portal. Its visual product interface allows users to easily select the products they require and place their order with just a ‘1-click add-to-basket’, avoiding errors and helps to ensure the full order is placed correctly first time.

With so many components making up a complete kitchen, the Kitchen Order Pad feature highlights the parts that are required, which means the number of items over-looked for the order is reduced or eliminated completely. It also presents compatible accessories when they are available.

The addition of a Live Chat function to the PJH Partners Portal enhances the usability of both the overall web site as well as the Kitchen Order Pad, allowing users to interact with PJH in real-time for the fastest resolution of questions and queries about the on-line ordering process, products or even general enquiries.

Speaking about the Kitchen Order Pad and Live Chat functions now on the PJH Partners Portal, Sally Hough, PJH’s multi-channel marketing manager said: “We want our on-line customer experience to be the best in the industry and the addition of the Kitchen Order Pad and Live Chat feature helps us deliver this.

“Kitchen Order Pad makes ordering a complete kitchen an error-free process as its visual product interface ensures the retailer does not over-look any element of the kitchen order during placement.

“The Live Chat feature means no more hanging around or waiting for a query or question to be answered, as it can be resolved in real-time as it arises.”

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