Merlyn Showering’s customer service team have won Contact Centre of the Year – Small, for the second year running at the 2017 Irish Customer Contact and Shared Services Awards held at the Clayton Hotel, Dublin on Saturday 11th November.
Speaking of the award, Merlyn’s CEO Charlie Soden, commented: “We are delighted to have won this prestigious award for the second year running. It is a fantastic acknowledgement of the amazing Merlyn team who work exceptionally hard, in Ireland and the UK, relentlessly pursuing operational and service quality. The dedicated customer service department continually suggest and develop innovative ideas to improve our customers’ experience, ensuring Merlyn has raised the bar for contact centre excellence.”
Organisers of the CMMA Awards said, “These prestigious industry awards celebrate the high standards and service excellence within the Irish Customer Contact and Shared Services sector. These awards recognise and honour the companies and people who focus on being the best. Merlyn have implemented many changes over the last 12 months to improve their customer experience. These include the ability to order spare parts online, an enhanced B2B portal and a WhatsApp solution. People are clearly put at the top of this business with its high performance and vibrant culture”
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