Kitchen appliance manufacturer, Hoover Candy, has been placed in the top three for Domestic Appliance Manufacturers at the Total Excellence & Quality (TEQ) Awards hosted by Domestic & General (D&G).
The rankings were based on a survey of more than 102,000 post-repair customer surveys from July 2015 through June 2016. Customers were questioned on their experience in terms of speed of service, ease of contact and support received.
Hoover Candy came third, up three places from the previous year. Now in its 19th year, the TEQ Awards salute the endeavours of manufacturers and contractors which provide excellent customer service.
Steve Macdonald, marketing director of the Hoover freestanding division, commented: “This is a really important award for the Hoover Candy group as we place a strong emphasis on providing the best customer service possible. The TEQ Awards are the industry benchmark in this regard and it is very rewarding to be ranked as one of the best amongst other esteemed companies.
“Domestic & General provide a thorough insight when gaining feedback from customers about their experiences with manufacturers. The large sample size from D&G means we can gain valuable insights into our customer service. Finding nine out of ten consumers said they would buy Hoover again based on the support of our service department is very encouraging.
“We were also rated number one for speed of service and most reliable supplier for same day and next day in home service. We are delighted with the TEQ award; this is an important recognition of all of the hard work that the service team have put in to delivering these impressive results and is most encouraging for the year ahead as we continue to invest in delivering the best customer service and products possible.”
The announcement of Hoover Candy being in the top three TEQ Domestic Appliance Manufacturers comes on the back of a successful industry awards season for the company, having received the Sirius Manufacturer of the Year award for the third time and the CIH Supporter of Independents award.
Picture shows: Simon Skinner, commercial manager Hoover Candy Service Division (left), receiving award from Lawrence Harrison, D&G’s UK service director.
Hoover / hoover.co.uk