BSH Home Appliances Ltd is to launch a voluntary repair action from Tuesday 21st February 2017 on one Bosch built-in gas hob model and one Neff built-in gas hob model, manufactured between 2009 and 2011.
BSH says that over the past months it has it analysed the technical causes of problems and the range of potentially affected appliances. The company is convinced that a risk of explosion can arise only in extremely rare cases due to a possibly damaged gas connector. However says BSH, a safety risk cannot be completely ruled out for Bosch NGU4151DB gas hob (seen here) and the T20531NO Neff gas hob.
BSH has decided – as a precautionary measure – to extend a voluntary repair action on the two models sold in the UK and Republic of Ireland during this period. The gas hobs were sold through 61 retailers. There were 59 trade partners who sold the above-mentioned appliances in the UK and two trade partners in the Republic of Ireland.
“We are not aware of any incidences involving these appliances in the UK or Ireland,” said a spokesperson for BSH. “The safety of our customers is our top priority, and we have voluntarily decided to extend this repair action. We have informed and are in communications with the Trading Standards Office (TSO) in Milton Keynes and The Competition and Consumer Protection Commission (CCPC) in Ireland accordingly.”
BSH says it will run a series of press adverts from 21st February to alert consumers and invite them to either visit a dedicated website or phone a helpline for additional information.
BOSCH: 0344 892 8979
NEFF: 0344 892 8989
BSH Home Appliances Ltd / bsh-group.co.uk