Moores, an installation partner of the British Institute of Kitchen, Bedroom & Bathroom Installation (BiKBBI), has launched an app for its installation partners that makes co-ordinating the process of procuring and installing a number of kitchens a whole lot smoother for housebuilders.
“We are always looking at ways we can improve and evolve our already excellent customer service,” says Michael Barrett, Sales and Marketing Director for Moores. “Our new app makes tracking orders, signing off installs, gaining real-time updates and troubleshooting any potential, but rare, install challenges much more efficient. It’s a change for the better – and a market leading initiative.”
By uploading photos for a visual check, both Moores and its housebuilder partners will be better able to identify and resolve issues quickly and efficiently. Within the app, Moores-approved fitters can accept new jobs and complete current jobs by sending instant updates once a kitchen fit is complete. Moores can even share the progress of installations in real time to keep all stakeholders in the know. This is especially important when timescales are unyielding. Also, the app results in a large saving of paper, of huge benefit to the environment. All fitting and install instructions can be found in the app, which also saves installers from having to search through heavy, paper manuals.
A Moores-approved kitchen fitter commented on the app: “The new system is incredibly efficient. It’s easy to use and allows me to pick up install jobs that suit my weekly schedule. The online approval also provides accountability.”Moores | moores.co.uk